Mac Crashing After Upgrade To Yosemite – Sophos Anti Virus

I just upgraded my wifes Macbook from Mavericks -> Yosemite and it started crashing constantly.   I found that it was com.sophos.kext.sav (9.2.50) which precipitated the problem.  Here’s what I did to fix the issue:

Step 1 – Restart into safemode

Restarting in safemode stops the computer restarting and allows you to actually do something to the computer.   You enter safemode by shutting down the computer, waiting a few seconds, starting it and then holding down the shift when the computer beeps as it restarts.

Step 2 – Look through the logs

You can do this using the Console program which is included with all Mac’s.   Do cmd+space and type console.  Alternatively find the concole from the launchpad.

Loading OS Console

You can then see all the kernal panics on the bottom left hand side and then view each report on the right hand side:

Kernel Panics

Click on the latest report and scroll down to the hexadecimal stuff.  Before this is the processes which caused the kernel to panic.  I’ve highlighted the interesting section for this Macbook.  It was:

      Kernel Extensions in backtrace:[87A7A24B-087B-3F78-AEE4-D03F47ACB320]@0xffffff7fad81b000->0xffffff7fad820fff

I googled the keywords com.sophos.kext.sav and found it was causing lots of kernel panics for other Mac users.   I decided to uninstall sophos.

Step 3 – Remove Sophos

Unfortunately, you can’t just remove Sophos from the application directory.  You need to run their uninstall process.  This is nicely explained in this animated gif produced by Sophos themselves.


I then rebooted the Macbook and it didn’t crash again.  Hurray for that!  I hope this helps some.

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